Information available from Great North Dental Care under the Freedom of Information Act model publication scheme
Information covered by this scheme is only about the dental services we provide under contract to the National Health Service.
1. Information to be published
2. How (or where) you can obtain the information (eg hard copy and/or website)
3. Cost
Class 1 – Who we are and what we do
Current organisational information, structures, locations and contacts
Available on website and displayed on patient notice board in reception.
No charge
Who’s who in the practice
Available on website and displayed on patient notice board in reception.
No charge
Contact details for the practice, postal and email address (if used). Where possible, named contacts with telephone number and email address
Available on website and displayed on patient notice board in reception.
No charge
Opening hours
Available on website and displayed on the front door of the practice.
No charge
Class 2 – What we spend and how we spend it
Financial information about projected and actual income and expenditure, procurement, contracts and financial audit, Current and previous financial year as a minimum
Details on NHS funding received and the cost of operating the NHS contract – as much information as possible, in as much detail as possible
Practice costs for providing services relate to the provision of both NHS and private care. We have, therefore, apportioned our expenditure to reflect the number of NHS patients. The total annual expenditure for the provision of our contracted services is available for: • Staff and personnel costs • Premises and equipment costs • Utilities cost, materials and supplies the information is available from Mr D Chopra/Emma McGrory
Reasonable copying costs will be charged
Total annual expenditure on the provision of NHS/HSC contracted services (since most practices also provide care to patients on a private basis, the costs have been apportioned)
Practice costs for providing services relate to the provision of both NHS and private care. We have, therefore, apportioned our expenditure to reflect the number of NHS patients. The total annual expenditure for the provision of our contracted services is available for: • Staff and personnel costs • Premises and equipment costs • Utilities cost, materials and supplies the information is available from Mr D Chopra/Emma McGrory
Reasonable copying costs will be charged
Audit of NHS income
The practice is not subject to formal audits, so this information is not held
N/A
Class 3 – What our priorities are and how we are doing
Strategies and plans, performance indicators, audits, inspections and reviews, as a minimum, for the current and previous year
Plans for the development and provision of NHS services
This information is available in our practice information leaflet, which is available from the practice reception.
No charge
Performance data including performance against targets
This information is available from Mr D Chopra/Emma McGrory
No charge
Inspection reports by regulators.
These are:
The Care Quality Commission (England);
Healthcare Inspectorate Wales (Wales);
The Regulation and Quality Improvement Authority (Northern Ireland)
The date and conclusions of our last practice inspection are available from Mr D Chopra/Emma McGrory a copy is also available on the CQC website
Reasonable copying costs will be charged
Data Protection impact assessments (in full or summary format) or any other impact assessment (eg Health & Safety Impact Assessment, Equality Impact Assessments etc), as appropriate and relevant
Available from Mr D Chopra/Emma McGrory.
Reasonable copying costs will be charged
Class 4 – How we make decisions
Decision making processes and records of decisions, as a minimum for the current and previous year
Records of decisions made in the practice/firm affecting the provision of NHS services
As a small business, we do not normally maintain formal records of management decisions. However, any changes in the provision of NHS services are incorporated into the practice information leaflet. Our current practice information leaflet is available from the practice reception. We may also notify patients via notices in our reception area.
No charge
Class 5 – Our policies and procedures
Current written protocols, policies and procedures for delivering our services and responsibilities
Policies and procedures for conducting business and delivering services
Policies and procedures for conducting business and delivering services policy is available from the practice reception.
No charge
Customer service and Complaints policies and procedures (including those covering handling requests for information and operating the publication scheme)
Information about our customer service is included on our website and also is available from the practice reception
No charge
Internal instructions to staff and policies relating to the delivery of NHS services
Available from the practice reception
No charge
Policies and procedures about the recruitment and employment of staff
Copies of the practice disciplinary policy and grievance policy are available from the practice reception.
No charge
Pay Policy
No charge
Equality and diversity policy
A copy of the practice policy on equality and diversity is available from the practice reception
No charge
Health and safety policy
A copy of the practice health and safety policy is available from the practice reception
No charge
Infection control policy
A copy of the practice infection control policy is available from the practice reception.
No charge
Radiation protection checklist
A copy of the practice radiation protection checklist is available from the practice reception.
No charge
Records management policies (records retention, destruction and archive)
A copy of the practice records management policy is available from the practice reception.
No charge
Confidentiality and data protection policies (including data sharing and CCTV usage)
Copies of the practice confidentiality policy and data protection code of practice are available from the practice reception.
No charge
Policies and procedures for handling requests for information
A copy of the practice procedure for handing requests for information is available from the practice reception.
No charge
Class 6 – Lists and Registers
Currently maintained lists and registers only
Details of the locations of any overt CCTV surveillance cameras operated by you or on your behalf depending on the level of detail which is appropriate
This information is not held
N/A
Any publicly available register or list (if any are held this should be publicised but, in most circumstances, existing access provisions will be sufficient)
This information is not held
N/A
Class 7 – The services we offer
Current information about the services we offer, including leaflets, guidance and newsletters produced for the public
The services provided under contract to the NHS
This information is included on our practice information board, which is available in the practice reception.
No charge
Charges for any of these services
This information is included on our practice information board, which is available in the practice reception.
No charge
Information leaflets
Oral health information is available in various patient information leaflets, which can be obtained from the practice reception.
No charge
Out of hours arrangements
Information about out-of-hours emergency care is available on our practice information board, which is available at the practice reception and published on the practice website.
No charge
Schedule of charges
This describes how the charges have been arrived at and should be published as part of the guide.
1. TYPE OF CHARGE
2. DESCRIPTION
3. BASIS OF CHARGE
Disbursement cost
Photocopying @ 10p per sheet (black & white) Actual cost: 0.10p
Photocopying @ 15p per sheet (colour) Actual cost: 0.15p
Postage, Various options Actual cost of Royal Mail 24 hour Tracked, from: £2.80*
* See attached Royal Mail information for further options
* https://www.royalmail.com/sites/royalmail.com/files/2024-10/our-prices-october-2024-v1.pdf